Terms & Conditions

These Terms & Conditions (the "Terms") are a binding agreement between you and SC Enterprises Group LLC, which provides Saisify, with its registered address at Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, United Arab Emirates ("Saisify," "we," "us," or "our"). Our licensing authority is Sharjah Media City Free Zone (Shams), our Trade Licence No. is 2429651.01, and our UAE Tax Registration Number (TRN) is 104375278900003.

These Terms govern your access to and use of the Saisify websites, the Saisify application, our AI-assisted creation tools, hosting and publishing services, APIs, and related products and services (collectively, the "Services"). By creating an account, clicking to accept, purchasing a plan or credits, or using the Services, you agree to these Terms and our Privacy Policy. If you use the Services for an organization, you represent that you have authority to bind it, and "you" includes that organization.

If you do not agree, do not use the Services. Nothing in these Terms limits rights that cannot lawfully be waived, including mandatory consumer rights.

1. Key definitions

• "Builder Content" means prompts, instructions, messages, files, images, data, code, configurations, and other material that you or your authorized users submit to or create in the Services. Builder Content excludes Implementation Materials and Tenant Data.
• "Customer App" means a website, application, automation, or other digital experience that you create, preview, host, or publish using the Services.
• "End User" means a person who visits, registers for, buys through, or otherwise interacts with a Customer App.
• "Implementation Materials" means the non-public source code, build and deployment artifacts, internal system prompts, orchestration logic, platform-created configurations, templates, libraries, tools, infrastructure, and other technical materials that Saisify generates, selects, or uses behind the Services to build, deploy, host, or operate Customer Apps. Implementation Materials exclude Builder Content and Tenant Data.
• "Output" means code, text, images, recommendations, or other material that an AI-enabled feature generates in response to Builder Content and expressly makes available to you or an End User. Output excludes Implementation Materials.
• "Tenant Data" means information submitted by or about End Users to a Customer App or stored in its hosted data service, such as structured database records, member records, bookings, form submissions, customer records, files, and transaction-related records in that app's tenant environment.

2. Eligibility, authority, and accounts

Eligibility and legal capacity

You must be at least 18 years old and legally capable of entering into a contract. You may not use the Services if applicable law prohibits you from doing so, including applicable sanctions or export-control laws.

Account information and security

You must provide accurate account and billing information, keep it current, safeguard credentials and recovery methods, and promptly notify support@saisify.com of suspected unauthorized access. You are responsible for activity under your account, including activity by authorized team members. An organization administrator may manage the organization's workspace, content, access, and billing.

Verification

Where reasonably necessary to prevent fraud, confirm eligibility, comply with law, process a payment or tax matter, or protect the Services, we may ask for information or documents sufficient to verify your identity, age, authority to act for an organization, business registration, tax status, payment authorization, or other relevant account information. We will limit a request to what is reasonably necessary for the stated purpose. If required information is not provided or cannot reasonably be verified, we may decline a transaction or restrict or suspend the affected account or feature, subject to applicable law.

3. The Services

Service scope

Saisify provides an AI-assisted platform for creating and editing real-code digital products. Depending on your plan and configuration, the Services may include AI chat and research; generation and editing of written content, code, images, and other digital materials; code execution in a sandbox; previews; hosting and publication; custom domains; hosted databases and data APIs for Customer Apps; End User authentication; email tools; AI features inside Customer Apps; payment integrations; analytics; learning resources; webhooks; and third-party integrations.

Hosted service; no source delivery

Customer Apps are provided only as hosted functionality within the Services. Your subscription does not include a right to receive, inspect, access, download, or obtain a source repository, human-readable source code, build or deployment artifacts, internal system prompts, orchestration logic, infrastructure configuration, or a self-hostable copy of a Customer App or the Services. Access to previews, published pages, browser-delivered files, settings, APIs, or data-export tools does not grant a right to the underlying Implementation Materials.

Automated actions and permissions

Some features can execute code, call tools or third-party services, use credits, retrieve information, modify a project, publish content, or perform other actions based on your prompts, approvals, settings, or saved workflows. You are responsible for choosing permissions and scopes, supervising automated or agentic activity, and reviewing consequential actions before and after execution. Actions taken through your account are treated as your instructions. Third-party actions may not be reversible merely because they were initiated by an AI feature.

Changes, availability, and service levels

Plans, usage limits, model availability, credits, storage, published-app limits, and features may differ and may change over time. We may improve, replace, add, or discontinue features. For a paid plan, we will not materially reduce its core functionality during the then-current prepaid subscription period except where reasonably necessary for security, law, third-party provider changes, or to prevent harm. Preview, beta, experimental, and early-access features may be changed or withdrawn at any time and may be less reliable.

Unless an order form signed by us expressly provides otherwise, the Services do not include a service-level agreement, dedicated support response time, or a commitment to preserve any particular third-party model or integration.

4. Customer Apps and End Users

App-owner responsibility and testing

You control how you configure and use your Customer Apps and are responsible for their content, operation, accessibility, security configuration, lawful basis, and compliance with laws in every place where you make them available. Before publishing, you must reasonably test the app's user-facing behaviour and review its content, settings, permissions, integrations, data flows, claims, prices, and user-facing notices using the tools made available in the Services.

Required End User notices and choices

Saisify does not automatically create, validate, or maintain the legal notices or consent flows required for your particular Customer App unless a feature expressly says otherwise. Before collecting personal data, using non-essential cookies or tracking, loading externally hosted fonts or other embedded third-party resources, enabling AI or email features, or offering a paid product, subscription, or membership, you must provide every End User term, privacy or cookie notice, AI disclosure, marketing choice, refund or cancellation disclosure, and affirmative consent mechanism required by applicable law. You must keep reasonable evidence of legally required consent and contract acceptance and must not state or imply that Saisify has approved your Customer App or its compliance.

Access settings and hosted data

Customer App access settings and data visibility must be configured deliberately. Unless a collection is configured and enforced as End-User-private, its records may be shared across the app's tenant environment; merely placing a page behind sign-in does not necessarily make every underlying record private to one End User. You must test public, signed-in, invited-user, and administrative access before launch and after material changes.

If you use Saisify's hosted data service, you are responsible for designing lawful schemas and fields, limiting the data collected, configuring record-level access, validating inputs, managing retention, and testing every read, write, update, deletion, and administrative path. A record deleted through the data service is removed from active use but may persist for a limited period in backups or recovery systems before being overwritten or purged. This does not guarantee that an individual record can be restored.

Public content

A published or publicly shared Customer App, page, file, or link may be accessible, copied, indexed, cached, or redistributed by other people and search engines. You must confirm visibility and access settings before publishing and must not place secrets, credentials, private repositories, confidential information, or personal data in a public surface.

End User transactions

You are the provider or merchant of any goods, services, subscriptions, content, or memberships offered through a Customer App. You—not Saisify—are responsible for your End User terms, privacy and cookie notices, consents, customer service, fulfilment, taxes, refunds, chargebacks, product safety, marketing permissions, and consumer-law obligations. Saisify is not a party to a transaction between you and an End User.

Owner-funded usage and credits

Activity by your collaborators, End Users, integrations, automated workflows, and visitors to a Customer App may consume resources allocated to your Saisify account. AI use, preview and published-app traffic and compute, and Customer App email may debit the account owner's credits. Files, storage, hosted database records, app-count limits, and custom-domain limits currently count against plan allowances rather than creating a separate per-unit credit debit. Saisify does not separately bill an End User. You are responsible for selecting appropriate caps and settings, monitoring usage and credit consumption, and informing End Users how their content will be used.

Tenant Data roles

When Saisify processes Tenant Data to host and operate a Customer App on your behalf, you are the controller or business and Saisify is the processor or service provider, as those terms are defined by applicable data-protection law. Section 20 of these Terms contains the Data Processing Terms that apply to that processing.

Restricted data and children

You may not use a Customer App to collect or process regulated health information, payment card data outside approved payment fields, government identifiers, biometric data, precise geolocation, criminal-offence data, or other sensitive or special-category data unless we have expressly agreed in writing that the relevant Service is designed for that use. You may not direct a Customer App to children under 13 or knowingly collect their personal data through the Services without our prior written approval and all legally required notices, age controls, and verifiable parental consent.

5. AI-enabled features

Output risks and human review

AI systems are probabilistic. Output may be inaccurate, incomplete, insecure, outdated, offensive, biased, or similar to material generated for others. It may include errors or third-party material. You must independently evaluate Output and use appropriate human review before relying on it, publishing it, executing it, or using it in production.

Output does not represent Saisify's views, and a reference to a person, product, service, or organization does not imply that the person or organization is affiliated with or endorses Saisify.

You must not rely on Output as legal, medical, financial, tax, employment, safety-critical, or other professional advice. You are responsible for determining whether Output and its use are lawful, appropriate, non-infringing, secure, and fit for your purpose. Saisify does not guarantee that Output is unique, protectable by intellectual-property rights, or free from third-party claims.

Third-party AI providers

We may use third-party AI providers to deliver AI-enabled features. Builder Content reasonably necessary to fulfil a request may be transmitted to the provider selected for that request. Provider and model availability may change, and we do not promise that a particular request will be handled by a particular model.

AI features in Customer Apps

A Customer App may allow an authenticated End User to submit prompts, conversation context, and supported files to an AI feature through Saisify's AI Gateway. Those inputs and the resulting Output are Tenant Data. We may transmit the information needed to fulfil the request to a third-party AI provider and process app, End User, usage, and cost identifiers to authenticate the request, enforce limits, prevent abuse, and meter the app owner's usage. You instruct us to perform this processing when you enable or publish the feature and are responsible for providing End Users with the required AI and privacy disclosures, obtaining any required consent, and configuring the feature for an appropriate use.

6. Ownership and licences

Saisify and Implementation Materials

We and our licensors own the Services, platform software, Implementation Materials, interfaces, designs, documentation, trademarks, and all related intellectual-property rights. Implementation Materials form part of the hosted Services and are not sold, assigned, or delivered to you merely because they are generated for, configured to, or used by your Customer App. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during your subscription for your internal business or personal purposes and to operate your Customer Apps through the Services.

Platform branding

Some plans require a "Built with Saisify" badge or other Saisify attribution on published Customer Apps. You authorize us to inject and display that attribution as part of hosting the Customer App. The badge may link to Saisify with an attribution or referral code and may describe a promotional credit offer. You may hide or remove required attribution only through a plan or setting that expressly permits removal and may not otherwise obscure, alter, or interfere with it.

Your content and Output

As between you and Saisify, you retain ownership of your Builder Content and Tenant Data. To the extent permitted by law and subject to any third-party rights, Saisify assigns to you any rights it may have in Output generated specifically for you and expressly made available to you. This does not transfer rights in the Services, Implementation Materials, our templates and platform components, third-party material, open-source software, or material generated for other users, and it does not create a right to source-code access, source delivery, or self-hosting.

Operational licence

You grant Saisify and its subprocessors a worldwide, non-exclusive, royalty-free licence to host, reproduce, transmit, display, modify, execute, and otherwise process Builder Content and Tenant Data only as reasonably necessary to provide, secure, support, and maintain the Services; comply with law; enforce these Terms; and follow your documented instructions. This licence lasts for the period we hold the relevant content under these Terms and the Privacy Policy.

Helping improve Saisify

Saisify will not use Tenant Data to train or improve Saisify or other general-purpose AI models, or voluntarily opt it into an optional provider model-improvement or training program. Third-party AI providers may process and retain Tenant Data under the account, API, or cloud-service terms and data settings applicable to the selected service, including for service delivery, abuse monitoring, safety, security, and legal compliance. Only eligible Builder Content and related customer-specific Implementation Materials may be used to help improve Saisify under the notice-and-choice model below.

Where applicable law permits an opt-out model, the “Help improve Saisify” setting may be on by default after we provide clear notice and an effective way to turn it off. Where applicable law requires consent or another affirmative choice, we will select eligible material only after you turn the setting on. While the setting applies, Saisify may use eligible Builder Content—including prompts, instructions, configurations, uploaded content, feedback, and your edits to Output—and related customer-specific Implementation Materials, including internally generated app source and build artifacts, to develop, train, fine-tune, test, and evaluate AI and machine-learning models and related safety systems. Your choice gives Saisify a worldwide, non-exclusive, royalty-free, transferable, and sublicensable licence to reproduce, analyze, modify, create derivative data from, and use the eligible Builder Content for those purposes. This use does not make Implementation Materials available to you or change their ownership.

You may turn the setting off to stop future selection or contact legal@saisify.com. After we process the change, we will stop selecting new Builder Content and related customer-specific Implementation Materials from your account for this use. Turning the setting off does not require us to retrain or remove information from a model that has already been trained where individual contributions cannot reasonably be isolated, and it does not affect processing that was lawful beforehand. We will not activate training use unless we have implemented reasonable measures to screen selected material for personal data and secrets, apply access controls, record the applicable notice and participation choice or lawful basis, and honour required regional restrictions. Content subject to a verified erasure request will not be newly archived for training.

Feedback

If you voluntarily provide product ideas, suggestions, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation, provided we do not publicly identify you as its source without permission.

Business customer identification

If you use the Services for an organization, you grant Saisify a non-exclusive, worldwide, royalty-free licence during the organization's use of the Services to identify that organization as a Saisify customer using its name and publicly available logo in our website, customer lists, presentations, and similar business materials. You represent that you have authority to grant this limited permission. The organization may opt out of future use at any time by contacting legal@saisify.com, and we will remove the identification from materials we reasonably control within a reasonable period. We will not state that the organization endorses Saisify or publish a testimonial, case study, confidential information, or usage details without separate permission.

Your warranties

You represent that you have all rights, permissions, notices, and lawful bases required for Saisify to process content you submit and that your content and instructions do not infringe another person's rights or violate law. You remain responsible for third-party licences that apply to content, code, libraries, fonts, media, or data used in a Customer App.

7. Acceptable use

Prohibited use

You must not use or help anyone use the Services to:

• violate applicable law, sanctions, court orders, or the rights of others, including privacy, publicity, confidentiality, consumer, and intellectual-property rights;
• create, distribute, or facilitate malware, ransomware, credential theft, phishing, unauthorized surveillance, denial-of-service attacks, security exploitation, or instructions intended to cause unlawful harm;
• generate or distribute child sexual abuse material, sexually exploitative content, non-consensual intimate content, unlawful extremist content, or content that unlawfully promotes violence, hatred, discrimination, or criminal activity;
• impersonate a person or organization, misrepresent an affiliation, deceive users about the artificial origin of content where disclosure is required, or use a person's image, voice, or likeness without lawful authority;
• send spam or unlawful marketing, scrape or harvest personal data without authority, or make decisions about employment, credit, housing, insurance, healthcare, education, or legal rights without legally required safeguards and meaningful human review;
• operate aviation, vehicle, rail, marine, nuclear, weapons, emergency-response, critical-infrastructure, life-support, or other high-risk systems where failure or inaccurate Output could foreseeably cause death, personal injury, severe property damage, or substantial environmental or financial harm;
• offer a regulated product or professional service without every licence, permit, qualification, disclosure, and human oversight required by law;
• circumvent usage, billing, access, security, safety, or rate limits; probe or test systems without written authorization; access another tenant; or interfere with the integrity or performance of the Services;
• attempt to discover, extract, reconstruct, infer, reproduce, or obtain any non-public source code, system prompt, orchestration logic, model or tool-routing logic, platform-created configuration, build or deployment artifact, internal API, security control, or other Implementation Material, including through prompt injection, automated probing, scraping, traffic analysis, decompilation, disassembly, or circumvention of a technical restriction; or reverse engineer, copy, frame, resell, or create a competing service from protected elements of the Services, except where applicable law expressly permits the particular activity despite this restriction; or
• submit controlled technical data or use the Services for a prohibited end use where an export licence or government authorization is required and has not been obtained; or
• upload secrets, credentials, or payment-card data into prompts, source files, or ordinary text fields when a designated secure integration or payment field should be used.

Enforcement

We may investigate suspected violations and remove content, restrict publication, disable a Customer App, limit features, or suspend an account when reasonably necessary to protect users, third parties, or the Services. We may report unlawful activity or preserve and disclose information where legally required.

8. Security and continuity

Our safeguards

We maintain reasonable technical and organizational safeguards appropriate to the nature of the Services. No service is completely secure or uninterrupted, and you are responsible for configuring access, using strong authentication, reviewing collaborators, protecting End User accounts, maintaining appropriate backups or exports, and promptly addressing vulnerabilities in Customer Apps.

Your testing and continuity obligations

You must not treat a preview, sandbox, or AI-generated behaviour or security control as production-ready without reasonable testing. You are responsible for business-continuity measures appropriate to your use, including exporting important Builder Content, Tenant Data, and business records through available tools. If you discover a vulnerability, report it privately to legal@saisify.com and do not exploit it or disclose it publicly before we have a reasonable opportunity to investigate.

9. Third-party services, integrations, and open source

Third-party integrations

The Services may interoperate with third-party products, identity providers, AI providers, payment processors, email services, domains, data sources, webhooks, or libraries. Your use of a third-party service is governed by its terms and privacy policy. You authorize us to exchange information with a third party when you enable the integration or direct us to use it. If you configure a webhook, you instruct us to send the selected event payload to the destination you provide and are responsible for that destination's security, availability, notices, permissions, and use of the payload.

Provider changes and open-source components

We are not responsible for third-party services, their availability, or changes they make. If a provider stops supporting an integration or changes its terms, we may modify or discontinue the integration. Open-source components and third-party assets remain subject to their own licences, which may require attribution, source disclosure, or other obligations. Any source access or offer required by such a licence is governed only by that licence and is limited to the relevant component; it does not extend to other Implementation Materials.

10. Subscriptions, billing, and credits

Plans and automatic renewal

Paid subscriptions renew automatically for successive periods of the same length unless you cancel before the renewal date. By selecting a paid subscription and completing checkout, you request that paid access begin immediately and expressly authorize us and our payment processor to charge the payment method on file at each renewal for subscription fees, usage charges, purchased credits, taxes, and other amounts you approve. Prices, billing intervals, and the renewal date are shown before purchase or in your billing settings.

We may change future prices by giving at least 30 days' advance notice, or any longer notice required by law; a price change takes effect no earlier than your next renewal. For annual paid subscriptions, we send an advance renewal reminder to the account email address with key renewal details and a way to manage or cancel the subscription. We also send trial-conversion, price-change, and other reminders where required by applicable law or payment-network rules. Unless applicable law requires a particular reminder, not receiving an additional reminder does not cancel your subscription or withdraw the recurring-payment authorization you gave at checkout.

Cancellation and plan changes

You may cancel at any time through the billing settings in your account, which are intended to be available 24 hours a day, seven days a week. This self-service flow is the designated and fastest cancellation method and does not require you to contact support. An in-product cancellation is effective when the Service displays or sends a cancellation confirmation. To prevent the next renewal, complete the cancellation before the renewal charge is initiated; the scheduled renewal date is shown in your billing settings.

An email, chat message, social-media message, or other communication is not the ordinary cancellation method, may not be monitored in real time, and should not be relied on as confirmation that a subscription has been cancelled. If you cannot access the account or cancellation control, contact support@saisify.com for account-access assistance. We will provide another effective cancellation method or process a verified request where applicable law or payment-network rules require it. Nothing in this paragraph limits a cancellation or withdrawal method that cannot lawfully be excluded.

Cancellation takes effect at the end of the then-current paid period unless applicable law requires otherwise. It stops future renewals when effective but does not reverse charges already incurred or provide a refund for the current period. Fees already incurred remain due.

On a downgrade, cancellation, pause, failed renewal, or trial expiry, plan entitlements change to the new level. Customer Apps above the new published-app limit may be frozen and taken offline, and associated custom domains may be released. Other Customer Apps within the limit may remain available. Frozen apps can ordinarily be restored by upgrading while the account remains active, but you should export important content before changing plans.

Credits

• Plan credits are an included usage allowance, reset on the applicable billing cycle, and do not roll over unless the applicable plan description, checkout, or Order expressly says otherwise.
• Credits are consumed in the order they expire, soonest first. Any daily allowance is used first, because it is replaced rather than accumulated each day. Plan, purchased, and bonus credits are then used in order of the date they expire, treating plan credits as expiring at the end of the billing cycle in which they were provided. Credits with no stated expiry are used last.
• Additional purchased credits expire 12 months after purchase, and referral credits expire 12 months after they are granted. Other bonus or promotional credits expire on the date stated when they are granted, or have no expiry where no date is stated.
• Except where applicable law requires otherwise, each purchased-credit top-up is final and non-refundable, including if the credits remain unused or expire.
• Credits are limited, revocable rights to use metered Service features. They have no cash value and cannot be transferred, exchanged, redeemed, or resold.
• A subscription fee provides access to the applicable plan and its stated allowances; it does not make every metered feature free or unlimited. App, custom-domain, storage, hosted-record, request, compute, email, and similar limits are separate plan entitlements or protective caps. Unless the applicable plan or feature description expressly says otherwise, a numerical cap is not a promise that all usage within that cap is included without credit consumption.
• Credits are currently consumed by Saisify AI and related models and tools; AI-assisted building, research, and generated or edited media; request traffic and compute used to preview, host, and serve Customer Apps; Customer App email accepted for sending; AI Gateway requests made through Customer Apps; and any other feature identified as credit-metered before use. Storage and file uploads, hosted database records, app-count limits, and custom-domain limits currently count against plan allowances rather than creating a separate per-unit credit debit. If we introduce a separate credit charge for one of those plan-limited resources, we will identify the rate or calculation basis in the Service before applying it, and the change will operate prospectively.
• Saisify sets its own credit-metering rates. We may change the number of credits required for future use of a model, tool, feature, request, or unit of usage, including when our costs, product capabilities, or metering methods change. A credit rate may include platform, development, operational, and support costs and need not equal or directly pass through a third party's charge to us. Before applying a new metered category or materially increasing an existing credit rate, we will make the applicable rate or calculation basis available in the Service or the relevant feature notice and apply it only to future usage. A rate change does not reduce the numerical credit balance already shown in your account or reprice completed usage, but it may change how much future usage that balance can purchase.
• Metered activity initiated or generated through your account or Customer App—including activity by authorized users, End Users, integrations, automated workflows, and processed visitor traffic—is charged against the Saisify account owner's credit balance, not an End User's balance. Public Customer Apps may receive automated or unwanted traffic; reasonable rate limits and abuse controls may reduce that traffic but cannot guarantee that every such request will be excluded from metering. The owner is responsible for reviewing app settings, selecting available tiers, setting appropriate End User and app-level caps, monitoring usage, and disabling features that should no longer be available. Rate, wallet, usage, and spend caps are protective controls, not a guarantee that simultaneous, delayed, or already-started activity will stop at an exact amount.
• Customer App email is metered when an email provider accepts the message for sending, not when the recipient opens it or final delivery is confirmed. A later bounce, complaint, rejection by the recipient's system, unopened message, or incorrect recipient address does not automatically restore credits. A message rejected before provider acceptance does not consume email-send credits. Transactional account, security, billing, and service messages that Saisify sends directly to you are not charged to your account as Customer App email.
• Some app-serving usage is reported and posted periodically rather than in real time, so a credit deduction may appear after the underlying preview or published-app traffic occurred. The Service's usage view may group or round activity for display, while the underlying ledger is used for billing. We may correct duplicate charges or verified metering errors, and nothing in this paragraph limits a correction or refund required by law.
• A build that includes Saisify's Customer App AI client may enable the AI Gateway automatically when the owner's plan permits it. The owner is responsible for reviewing the app's AI settings and understanding that anyone permitted to use the feature may consume the owner's credits.
• A metered action may begin consuming credits once processing starts, based on the models, tools, compute, and other resources actually used. This includes a request that produces partial or streamed Output before an End User closes the connection or abandons the request; where final usage is unavailable, we may charge a reasonable conservative estimate disclosed by the Service. Credits properly consumed are not restored merely because Output does not meet your expectations, contains an error, is incomplete, or must be regenerated. This does not prevent an automatic release of an unused reservation or a discretionary correction for a verified metering or Service failure.
• Free, trial, bonus, or promotional credits may have separate limits and expiry dates, are not purchased property, and may be modified or withdrawn before use where permitted by law. They are not refundable or redeemable.
• Except where law requires otherwise, unused credits are forfeited when an account is permanently deleted or terminated for breach.

Referral and promotional programs

We may offer referral links, Customer App badge referrals, affiliate programs, or promotional credits subject to the eligibility, qualification event, amount, expiry, and limits shown in the Service. Unless we expressly state otherwise, a referral reward is granted only for a genuine new user who completes the required action. Self-referrals, duplicate or automated accounts, misleading promotion, spam, purchased or fabricated activity, and attempts to circumvent program limits are prohibited. We may withhold, reverse, cap, or cancel a reward affected by error, fraud, abuse, a reversed qualifying transaction, or violation of these Terms, and may change or end a program prospectively. Referral and promotional credits have no cash value.

Taxes, failed payments, and refunds

Where applicable law requires tax-inclusive consumer pricing, or checkout expressly states that tax is included, the displayed price includes the applicable tax. Otherwise, displayed prices are exclusive of applicable VAT, GST, sales, use, withholding, and similar transaction taxes, which may be calculated and added at checkout or invoiced where required or permitted by law. You are responsible for applicable taxes other than taxes on our net income and must provide accurate billing and tax information. If a charge fails or becomes overdue, we may retry it and may suspend paid features after reasonable notice.

Except where these Terms, a written order, or applicable law requires otherwise, all payments are final, non-cancellable, non-creditable, and non-refundable once charged. This includes subscription fees for current or previous billing periods, partial or unused subscription periods, purchased-credit top-ups, add-ons, usage charges, and credits that are unused or expire. We do not provide prorated refunds or credits solely because you cancel, downgrade, stop using the Services, or do not use an available allowance.

This policy does not affect a consumer's mandatory right to a refund or other remedy for a defective, materially misdescribed, or undelivered service, or any other right that cannot lawfully be waived. To request a legally required refund, contact support@saisify.com with the account and transaction details.

Mandatory consumer cooling-off rights

If you buy as a consumer and applicable law gives you a cooling-off or withdrawal right, that right applies despite the non-refund terms above. For example, consumers covered by EEA or UK distance-contract rules generally have 14 days from entering the contract to withdraw. To exercise a statutory withdrawal right, contact support@saisify.com with your account and transaction details or use any other method required by applicable law. By asking us to provide paid access immediately, you request performance during any cooling-off period. Where permitted by law, and only if we collected the disclosures, request, and acknowledgements the law requires, a refund may be reduced to reflect Services supplied or credits used before withdrawal.

Billing questions, disputes, and chargebacks

If you believe a charge is unauthorized, duplicated, or incorrect, contact support@saisify.com promptly and, where practicable, before initiating a payment dispute so we can investigate. Nothing in these Terms waives a chargeback or payment-dispute right available under mandatory law or applicable card-network rules. However, you must not knowingly make a false, misleading, or abusive chargeback claim.

To establish authorization, delivery, usage, or compliance with the cancellation and refund policies, you authorize us to provide our payment processor, payment network, issuing bank, acquirer, or relevant authority with records reasonably necessary to respond to a payment inquiry or dispute. Those records may include the version of the Terms accepted, checkout and acceptance records, receipts, account and billing details, login and Service-usage logs, credit purchases and consumption, IP address and device information, communications, and cancellation requests and confirmations.

Where reasonably necessary to protect the Services or prevent further loss, we may suspend paid features or restrict the use of disputed credits while a chargeback is pending. If a dispute is withdrawn or resolved in our favour, the disputed amount remains due. To the extent permitted by law, we may recover actual third-party dispute fees and reasonable collection costs caused by a knowingly false or abusive dispute, but we will not impose compensation disproportionate to our actual loss.

If a purchased-credit payment is refunded, reversed, or charged back, we may remove the corresponding purchased credits that remain in your account. Credits already consumed do not create a refund entitlement and the associated amount may remain due where the reversal was invalid or the dispute is resolved in our favour. Any removal will be limited to the affected purchase and will not be applied twice for the same reversal.

11. Payments through Customer Apps

Payment integration

If you connect a Stripe account or enable checkout in a Customer App, you authorize Saisify to facilitate technical instructions and transaction records between your Customer App and Stripe. You must comply with the Stripe Connected Account Agreement and applicable Stripe terms. Stripe, not Saisify, receives and processes payment credentials through its approved fields.

End User access and fulfilment

If you link a Customer App product to a membership or feature plan, Saisify may grant, renew, limit, expire, or revoke the End User's associated access based on payment status and processor events. You remain responsible for testing that relationship, describing what the End User buys, correcting access errors, and providing every legally required purchase, renewal, cancellation, and refund flow. Saisify does not automatically supply or obtain acceptance of your End User terms.

Your role as seller

You remain the seller or service provider for End User purchases and are responsible for account onboarding, product descriptions, pricing, fulfilment, taxes, receipts, cancellations, refunds, disputes, reserves, negative balances, and chargebacks. We may disable payment functionality to address fraud, security, legal, provider, or account-status risks. Saisify does not hold itself out as a bank, payment institution, escrow agent, marketplace operator, or merchant of record for your sales.

12. Suspension, termination, and data lifecycle

Cancellation and account deletion are different

You may stop using the Services at any time. Cancelling a subscription does not delete your account. To request account deletion or exercise an erasure right, contact legal@saisify.com. We may verify the request before acting on it.

Suspension and termination

We may suspend, restrict, deactivate, or terminate access if you materially breach these Terms, create security or legal risk, fail to pay, expose another tenant's data, or use the Services in a way likely to cause harm. Where reasonable, we will give notice and an opportunity to cure. We may act immediately, with a shorter or no recovery period, for serious abuse, fraud, unlawful activity, security incidents, or urgent legal demands. You may ask us to review a suspension or termination that you believe resulted from an error by contacting support, but review does not delay an urgent protective measure.

Standard account-deletion lifecycle

For a standard account-deletion request, we ordinarily deactivate the account, stop future subscription billing, take Customer Apps offline, and provide a 30-day recovery period before permanent deletion. During that period, you should use available tools to export any Builder Content, Tenant Data, and business records you wish to keep. The recovery period and any data-export functionality do not entitle you to receive source code or other Implementation Materials. At the end of the period, we delete or anonymize account personal data and purge Builder Content, Customer App resources, and Tenant Data, subject to backups, technical constraints, and information we must retain for legal, tax, payment, fraud-prevention, dispute, and audit purposes. Cancelling or downgrading a plan, without deleting the account, may freeze apps but does not trigger this deletion schedule.

Permanent discontinuation

If we permanently discontinue the paid Services as a whole for reasons not caused by your breach and do not provide a materially comparable replacement for the remainder of a prepaid period, we will provide reasonable advance notice where practicable and refund the prepaid fees attributable to the unused period. This does not create a refund right for individual feature changes, third-party outages, usage already consumed, suspension permitted by these Terms, or circumstances where law prevents us from continuing.

Survival

Content already used to help improve Saisify under an applicable participation choice or lawful basis is handled as described in Section 6 and the Privacy Policy. A verified erasure request is not used as an occasion to create a new training archive. Sections that by their nature should survive termination—including ownership, payment obligations, disclaimers, liability limits, indemnities, dispute terms, and applicable data-processing obligations—will survive.

13. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform or receive the Services, protect it with reasonable care, and disclose it only to personnel and service providers who need to know it and are bound by confidentiality obligations. These duties do not cover information that is public through no breach, already lawfully known without restriction, independently developed, or lawfully received from another source. A party may disclose information when legally required after giving notice where lawful and reasonably practicable.

14. Privacy

Our Privacy Policy explains how we handle personal data as a controller. When we process Tenant Data for you, Section 20 governs that processing. You must provide End Users with your own accurate privacy notice and obtain any consent required for your Customer App, including for cookies, marketing, AI features, payment processing, and international transfers.

15. Copyright, trademarks, and complaints

Trademarks

"Saisify" and associated names, logos, and branding are our trademarks or those of our licensors. These Terms do not grant you a trademark licence. You may identify Saisify as the platform you use, but may not imply sponsorship or endorsement.

Rights complaints

If you believe content available through the Services infringes your intellectual-property or other legal rights, send a sufficiently detailed notice to legal@saisify.com, including your contact information, the protected work or right, the material and its location, the basis of your claim, and a statement that the information is accurate and you are authorized to act. We may remove or restrict material and may terminate repeat infringers where appropriate.

16. Disclaimers

“As is” and “as available”

To the maximum extent permitted by law, the Services, Output, previews, templates, and all related materials are provided "as is" and "as available." Saisify disclaims implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, quiet enjoyment, accuracy, and uninterrupted or error-free operation.

No specific outcome or performance guarantee

We do not warrant that AI Output or generated code will be correct, secure, lawful, unique, production-ready, or suitable for a regulated or high-risk use; that every vulnerability will be detected; that a Customer App will achieve a particular commercial result; or that third-party services will remain available. Information on our website is general information, not professional advice.

17. Limitation of liability

Excluded damages

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenues, goodwill, business opportunities, anticipated savings, or data, arising out of or related to the Services, even if advised that such damage was possible.

Aggregate liability cap

To the maximum extent permitted by law, Saisify's total aggregate liability arising out of or related to the Services and these Terms will not exceed the greater of (a) the fees you paid to Saisify for the Services giving rise to the claim during the 12 months before the event giving rise to liability or (b) USD 100.

Liability that cannot be limited

These exclusions and limits do not apply to liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, wilful misconduct or gross negligence where it cannot be limited, death or personal injury caused by negligence where applicable, or mandatory consumer rights. The limitations apply to all theories of liability and allocate risk between the parties.

18. Indemnity

To the extent permitted by law, if you use the Services for business purposes, you will defend, indemnify, and hold harmless Saisify, its affiliates, and their personnel from third-party claims, losses, liabilities, penalties, and reasonable legal fees arising from your Builder Content, Tenant Data, Customer Apps, products or services sold to End Users, breach of these Terms, violation of law, or infringement of another person's rights. We will promptly notify you of a covered claim, allow you to control the defence and settlement, and reasonably cooperate at your expense. You may not settle a claim in a way that admits fault by or imposes an obligation on Saisify without our written consent.

19. Governing law and disputes

Governing law and jurisdiction

These Terms and any non-contractual obligations arising from them are governed by the federal laws of the United Arab Emirates and the laws applicable in the Emirate of Sharjah, without regard to conflict-of-laws principles. The competent courts of Sharjah, United Arab Emirates have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring a claim elsewhere or before a competent consumer dispute body.

Informal dispute resolution

Before filing a claim, each party will attempt in good faith to resolve it by sending written notice describing the dispute and requested remedy. If it is not resolved within 30 days after receipt, either party may begin proceedings. This paragraph does not prevent urgent injunctive relief, a regulatory complaint, or a claim that must be filed sooner to preserve a legal right.

Individual proceedings; no mandatory arbitration

To the fullest extent permitted by applicable law, you and Saisify agree to bring claims against each other only in an individual capacity and not as a plaintiff, claimant, or class member in a class, collective, consolidated, coordinated, representative, or private-attorney-general proceeding. This provision does not prevent a court from joining claims where required by law, restrict a complaint to a regulator or consumer authority, or waive any right that cannot lawfully be waived.

These Terms do not require arbitration. The parties may agree to arbitration separately in a signed enterprise order or after a dispute arises, but only where permitted by applicable law. If the individual-proceedings provision is unenforceable for a particular claim, that claim will proceed in the competent court and the remainder of this Section will continue to apply.

20. Data Processing Terms

These Data Processing Terms form part of the Terms when Saisify processes Tenant Data on your behalf. They are intended to satisfy applicable controller-processor contract requirements, including Article 28 of the EU and UK GDPR. Defined data-protection terms have the meanings given by the applicable law.

Roles and instructions

You are the controller or business and Saisify is the processor or service provider for Tenant Data. You instruct us to process Tenant Data to provide, secure, monitor, support, and maintain Customer Apps; enable features you configure; prevent abuse; comply with law; and delete or return data as described below. The Terms, your use and configuration of the Services, and documented support requests are your complete instructions. If we believe an instruction violates applicable data-protection law, we may suspend the affected processing and will inform you unless prohibited by law.

Processing details

• Subject matter and purpose: hosting and operating Customer Apps and the tenant data layer, including collection, storage, organization, retrieval, transmission, security, support, and deletion.
• Duration: for the period you use the relevant Customer App and the deletion or recovery period described in Section 12, plus limited backup or legal-retention periods.
• Data subjects: End Users, prospective customers, members, buyers, contacts, staff, and other people whose data you direct the Customer App to process.
• Data types: identifiers and contact details; authentication, invitation, membership, and feature-access data; device, log, and approximate-location data; hosted schemas and structured records; bookings, forms, CRM and transaction-related records; communications; AI Gateway prompts, conversation context, files, Output, usage, and cost data; End User uploads and file metadata; email delivery and engagement events; and other data you configure the Customer App to collect.
• Sensitive data: not authorized unless we expressly agree in writing that the relevant Service supports it.

Saisify obligations

Saisify will:

• process Tenant Data only on documented instructions, including with regard to international transfers, unless law requires otherwise;
• ensure personnel authorized to process Tenant Data are bound by confidentiality obligations;
• maintain risk-appropriate technical and organizational safeguards designed to protect Tenant Data, including logical tenant separation, access controls, authentication, encryption in transit, protected storage, logging and monitoring, vulnerability and dependency management, backups and recovery controls where appropriate, and measures supporting incident detection, investigation, and response;
• taking into account the nature of processing, reasonably assist you with verified data-subject requests, security obligations, breach notifications, impact assessments, and regulator consultations, at your expense where the assistance is unusually burdensome;
• notify you without undue delay after confirming a personal-data breach affecting Tenant Data and provide information reasonably available to help you meet your obligations; and
• on termination or verified deletion instruction, delete Tenant Data as described in Section 12, unless applicable law requires retention.

Your obligations

You will comply with data-protection law, provide all required notices, establish a lawful basis, respond to End User requests, configure the Customer App to minimize collection, and ensure your instructions are lawful. You are responsible for the accuracy, quality, and legality of Tenant Data and the means by which you acquired it. If an End User contacts us about Tenant Data, we may direct the person to you and will not independently fulfil the request unless legally required.

Subprocessors

You give general authorization for Saisify to use the companies listed on our Subprocessor Schedule to provide infrastructure, security, communications, AI features that you enable for End Users, and other supporting services. Their processing is governed by the account, API, cloud-service, and data-processing terms applicable to Saisify's use of the relevant service, which may be generally available online terms rather than a separately negotiated agreement. Where required by applicable law, Saisify will use subprocessors subject to an applicable contract or other permitted arrangement governing their processing of Tenant Data and will remain responsible for their performance to the extent required by law.

We may add or replace subprocessors. Where applicable law requires advance notice, we will provide it through the Service or by email at least 15 days before the intended change takes effect. You may object on reasonable data-protection grounds during that notice period by contacting legal@saisify.com. The parties will work in good faith on a commercially reasonable solution; if none is available, you may stop using the affected feature or terminate it.

International transfers

If your use of the Services requires a restricted transfer of Tenant Data, the parties must put an applicable legally recognized transfer mechanism in place before that restricted Tenant Data is submitted. Depending on the transfer, this may require the parties to complete and execute the relevant module and annexes of the 2021 European Commission Standard Contractual Clauses, the UK International Data Transfer Addendum, or another recognized instrument, together with any required assessment or supplementary measures. These Terms do not by themselves complete or incorporate unsigned transfer annexes. Contact legal@saisify.com before submitting Tenant Data that requires a transfer mechanism not already confirmed for your use.

Information and audits

To the extent required by applicable data-protection law, on reasonable written request we will provide information reasonably necessary to demonstrate compliance with these Data Processing Terms. We may satisfy a request using then-available documentation, questionnaires, control summaries, or independent assurance materials. An audit or inspection will be permitted only where required by applicable law and the information already provided is not reasonably sufficient. It must be conducted remotely where reasonably practicable, be limited to our processing of the requesting customer's Tenant Data, occur no more than once in any 12-month period unless a confirmed breach, regulator, or applicable law requires otherwise, and be subject to reasonable advance notice, confidentiality, security, tenant-isolation, and non-disruption requirements. An auditor must be independent, qualified, bound by confidentiality, and not a Saisify competitor. The customer bears its costs and our reasonable costs of assistance unless applicable law requires otherwise. No audit may provide access to another customer's data, legally privileged material, source code, or information whose disclosure would create a security risk.

United States service-provider terms

To the extent the CCPA or similar U.S. state law applies to Tenant Data, Saisify acts as a service provider or processor. We will not sell or share Tenant Data, retain, use, or disclose it outside the direct business relationship, or combine it with personal data from other sources, except as permitted for a service provider by applicable law. You may take reasonable steps to verify our compliant use and require us to stop and remediate unauthorized use.

21. Changes to these Terms

We may update these Terms to reflect changes in the Services, law, security, or business practices. Changes do not apply retroactively. We will post the updated Terms, change the effective date, and maintain prior versions or other reasonable evidence of the terms that applied to a transaction where required for legal, billing, or dispute purposes.

A change that is clarifying, corrects an error, adds a feature without increasing your obligations, or is reasonably necessary to address law, security, fraud, abuse, or a third-party requirement may take effect when posted or on the stated effective date. If another change materially reduces your rights or increases your obligations, we will give at least 30 days' advance notice through the Service or by email. For a current prepaid subscription, such a materially adverse change will ordinarily apply no earlier than the next renewal unless it must take effect sooner for law or security, or you expressly accept it sooner.

If you do not agree to an update, you may stop using the Services and cancel before it takes effect. Continued use after the effective date constitutes acceptance to the extent permitted by law. Where applicable law requires express acceptance, a different notice period, a right to terminate, or another remedy, we will follow that requirement.

22. General

Entire agreement and order of priority

These Terms—including the Data Processing Terms in Section 20—the Privacy Policy, and any applicable order form are the entire agreement about the Services. A signed order form controls over these Terms for its specific subject matter; Section 20 controls for Tenant Data; and mandatory law always controls. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the rest remains effective.

Assignment, force majeure, and relationship

You may not assign these Terms without our written consent, except in connection with a merger or sale of substantially all relevant assets and with written notice. Saisify may assign or transfer these Terms and the associated rights and obligations to an affiliate or successor in connection with a financing, change of control, corporate reorganization, merger, conversion, or sale of all or a material part of the relevant business or assets. By accepting these Terms, you consent to such a transfer, provided the recipient assumes the transferred obligations and the transfer does not reduce rights that cannot lawfully be waived.

Before a transfer changes your contracting entity, we will provide notice through the Service or by email identifying the new entity, its contact details, and the effective date. Where the transfer materially reduces your contractual rights or applicable law requires fresh consent, a different notice period, or a right to terminate, we will provide that consent process, notice, or right. A transfer does not permit a materially different use of personal data without the notice and choice required by the Privacy Policy and applicable law.

Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations. The parties are independent contractors; these Terms do not create a partnership, agency, fiduciary, employment, or franchise relationship. There are no third-party beneficiaries except as expressly stated in Section 20.

Notices and complaints

Notices to you may be sent to the account email, displayed in the Service, or posted on our website. Legal notices to Saisify must be sent to legal@saisify.com and to SC Enterprises Group LLC at Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, United Arab Emirates. Questions and complaints may be sent to support@saisify.com. To help us investigate a complaint, include the account email or identifier, relevant transaction or Customer App identifier, material dates, a clear description of the issue, and the resolution requested. Do not send passwords, secret keys, or full payment-card details. We may request reasonable information to verify the account or transaction and will respond within the period required by applicable law.